Help Centre
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Help for buyers
Help for buyers
Kaddy Basics
Frequently Asked Questions
Keep It Cool Program
Help for suppliers
Getting Started
Navigating Kaddy
About Kaddy Marketplace
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Help Centre
Help for buyers
Help for buyers
Kaddy Basics
Frequently Asked Questions
Keep It Cool Program
Help for suppliers
Getting Started
Navigating Kaddy
About Kaddy Marketplace
Help for buyers
Kaddy Basics
How to place an order
Introduction to Kaddy
Discover and Connect with Suppliers
Expected delivery times during holidays
Communicating with Suppliers 101
Where and how to access Kaddy
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Frequently Asked Questions
How do payments work?
How can I create a new user?
How do I track my order?
What kind of Suppliers do you have on the platform?
Why can’t I find one of my existing Suppliers?
What if I have existing pricing deals with Suppliers?
Are prices including or excluding GST?
How do I know I am getting a discount in the checkout?
How up to date is stock on Kaddy?
Do you have any Supplier or product recommendations?
What happens with invoicing when order issues occur e.g. broken carton… missing stock etc.?
Can I search for Suppliers based on location or product offering?
When can I expect delivery on orders?
Can I message Suppliers on Kaddy?
Can I choose between payment terms for each order?
How can I change my password?
When will my pricing by the Supplier be updated?
How does freight work for Buyers?
Are there ordering minimums?
Why hasn’t the Supplier approved my order yet?
Can I access multiple venues through one login?
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Keep It Cool Program
What is cold storage and why do some Suppliers require it?
